Contact Our Team
Help is on hand if you need assistance with questions, account-related issues, technical concerns or general feedback. Our UK-facing team can help via live chat, email or phone; we aim for a prompt, helpful reply and can escalate account matters when necessary. For quick queries use chat, for documentation or payments email us and for urgent problems call the support line. We’ll guide you through verification, deposits, withdrawals or technical fixes.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; typical reply within a few hours) |
| General enquiries | [email protected] (general enquiries; documents and payments) |
| Affiliate enquiries | [email protected] (partner terms; response Mon-Fri inclusive) |
| Phone | +44 20 7946 1823 (UK line; for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (email replies within working hours) |
Contact Us by Email
Email is the preferred method for detailed requests, account issues or when you need to send documents. Please contact [email protected] with a clear subject and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where applicable so we can review and respond as quickly as possible.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions sent via live chat or email are usually resolved quickly, while issues requiring account checks, payment investigations or extensive verification can take longer. For complex cases we’ll keep you updated and provide an estimated timeframe once we’ve reviewed the details.
Feedback
Have suggestions or ideas to improve Lucky Barry? We’d love to hear from you. Share feedback on layout, promotions, payments or games via our feedback form or by emailing [email protected]. All messages are reviewed carefully by our team and used to improve the site, fix issues and shape new features to make your experience better.